Privacy Statement

Privacy Statement

Preserving your privacy is important to One to One Project. We are committed to being transparent about how we use your personal information and ensuring it is handled responsibly and securely.

The One to One Project is a charity registered in England and Wales (Charity No. 299052). We are registered with the Information Commissioner’s Office (ICO) (Data Protection Registration No. ZA414397).

1. Information we collect

We may collect personal information when you or your organisation:

enquire about our activities,
register with us,
subscribe to one of our services, or
otherwise give us your details.

This may include your name, title, email address, postal address, telephone number, job title, and any additional information needed to provide the service you require.

2. How we use your information

We process your personal data for the following purposes:

to provide you with our services,
to process and respond to your enquiries,
to send you information you have requested,
to keep you informed about our work, services, and events (if you have opted in), and
to meet our legal and regulatory obligations.

Our legal bases for processing

We process your personal information on one or more of the following bases:

Consent (when you have agreed that we may use your information for specific purposes, such as marketing),
Contract (when processing is necessary to deliver a service you have requested),
Legal obligation (when we must process your data to comply with the law), or
Legitimate interests (when it is reasonable and balanced to do so, such as improving our services).

3. Special category data (sensitive information)

As part of providing counselling and support services, we may collect and process information that is classed as special category data under data protection law. This may include information about:

your physical or mental health,
your racial or ethnic background,
your religious or philosophical beliefs, or
other information you choose to share during support sessions.

We will only process this type of data where it is necessary to deliver our services and where one of the following conditions applies:

you have given your explicit consent,
processing is necessary to provide health or social care support, or
processing is required for reasons of substantial public interest (such as safeguarding).

We handle this information with the highest level of confidentiality and apply additional safeguards to protect it.

4. Sharing your information

We will never sell your personal data.
We may share it with trusted third-party service providers who support our operations (for example IT providers, mailing services, or partner organisations who help us deliver our services). These organisations are required to keep your data safe and use it only for the purposes we specify.

If we transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place to protect it.

5. Retention of your information

We keep your personal information only for as long as it is needed for the purpose it was collected, and in line with legal or regulatory requirements. After this period, your data will be securely deleted or anonymised.

6. Security

We take appropriate measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Please note that while we take steps to keep our systems secure, we cannot guarantee that email communications are always virus-free or completely secure.

7. Your rights

Under UK data protection law, you have the right to:

access the personal data we hold about you,
request correction of inaccurate information,
request deletion of your data,
restrict or object to how we use your data,
request transfer of your data to another service (data portability),
withdraw your consent at any time (where we rely on consent), and
lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: www.ico.org.uk

To exercise your rights, please contact us at admin@onetooneproject.com

8. Updates and links

We may update this Privacy Statement from time to time. The latest version will always be available on our website.

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy notices.

9. Safeguarding and emergency situations

While we respect confidentiality, there may be situations where we are legally required to share information to protect you or others from serious harm. This may include: