What is counselling?

Counselling offers a safe, confidential and non-judgemental space in which to explore any difficulties you are currently experiencing with one of our friendly and understanding counsellors. The One to One Project is affiliated to the BACP (British Association for Counselling and Psychotherapy) ethical framework that informs our practice and provides ongoing training to all volunteers in order to ensure safe, ethical and informed practice.


safe, confidential and non-judgemental counselling

Our counsellors are regularly supervised by independent practitioners to ensure they are working ethically.

Taking the first step to seek counselling can be challenging. Here at the One to One Project we understand the difficulties you may be facing, so we would like to make the process of seeking counselling as simple as possible by taking you through the process, step by step:

Filling out a referral form

This may sound complicated but we will only need you to fill in a few details and return to us so we can get in contact with you and arrange an initial assessment so we can obtain some more details from you. A referral form which can be filled out and sent back to us can be found on the main page of our website. Filling this out will only take a few minutes and there is no need for printing, scanning or hunting around for email addresses, just fill the form out and press send. When we receive your referral form, a member of our team will be in touch with you to arrange an appointment for an initial assessment.

Initial Assessment

This is a one-to-one assessment with a qualified, experienced member of staff who will offer you a non-judgemental, safe and confidential space in which to talk about some of the issues that you feel you may need to work through in counselling. We will also take this opportunity to ask you a few questions so that we may get to know a bit more about you and your needs and to enable us to best match you to one of our counsellors and services .

Waiting List

Once you have had an initial assessment, you will then be put onto our waiting list. We aim to get every client seen as quickly as possible; however, this will depend on counsellor availability, case load and your weekly availability as a client.

Duration of counselling

At the One to One Project, we offer several options to suit you which you can discuss with a member of staff at any time, however the type and duration of support you will receive will usually be agreed before you start.

12 weeks counselling (Face-to-face)

Your weekly counselling session will take place at the same time on the same day each week at the One to One Project, here in King’s Lynn. If you are unable to attend your weekly session for any reason, please contact the office so we can let your counsellor know. We understand that people have busy lives which may mean they cannot always make their appointment, but it is recommended that you try your best to attend on a regular basis to get the most out of your counselling sessions.

12 weeks counselling (Remote)

12-week remote counselling will take place in your own home using the internet and a webcam via one of the web-based video conferencing tools. This means you will be able to hear and see your counsellor like you normally would in a face-to-face session in person. This is a good option for those who are unable to get out of their own homes for any reason. We also offer 12-week counselling via telephone which is the preferred option for those who do not feel confident with online technology. There is always the option to discuss transitioning from telephone counseling to web-based video counselling, should you feel like you would like to during the course of your counselling sessions.

We know that technology can be scary and complicated, that is why we have a step-by-step guide to setting up and using web-based video conferencing tools here. If you are still unsure about how to set up and use your computer so you may receive counselling, please e-mail or call our office where one of our members of staff would be happy to talk you through the process.

The One to One Project is a charity that provides free services to those who need it most. We receive no funding from statutory services and rely completely on the kindness and generosity of donations made from clients, friends of the One to One project and fundraising. In order for us to continue providing this service for free, we ask that if you are able, please make a donation. Your ability to make a donation will in no way affect the service you will receive from us and donations can be made anonymously.

Our counsellors undertake regular reviews of their work with you to ensure that they are adhering to best practice and continue to meet the high standard expected by the One to One Project and the BACP. All counsellor reviews are anonymised where possible.

Thank you very much to all our funders and supporters
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